At Tzon, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

Products must be returned within 30 days of receipt.

Items should be unopened, unused, and in their original packaging to qualify for a refund.

Perishable goods, customized products, or items marked as non-returnable are not eligible for return.

Return Process:

To initiate a return, please contact our customer support team with your order details.

Once your return is approved, we will provide instructions for shipping the product back to us.

Refunds:

Refunds will be processed within 7-10 business days after we receive the returned item.

Shipping costs are non-refundable unless the return is due to a shipping error or defective product.

Refunds will be issued to the original payment method.

Exchanges:

If you wish to exchange a product, please return the item in its original condition and place a new order.

Damaged or Defective Products:

If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will arrange for a replacement or a full refund.

For further questions, please reach out to our customer support team. We’re here to ensure you have a positive shopping experience with Tzon.